Customer Service
- Shipping & Delivery
- SKB Cases ships all packages via the United States Postal Service, First Class Mail. We charge a flat rate of $8.95 regardless of the size of your order or destination.
- Privacy & Security
- Like most website operators, SKB Cases collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SKB Cases' purpose in collecting non-personally identifying information is to better understand how SKB Cases' visitors use its website. From time to time, SKB Cases may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
- SKB Cases also collects potentially personally-identifying information like Internet Protocol (IP) addresses. SKB Cases does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described on our Terms of Use and Privacy Policy.
- Returns & Replacements
- Original owners of SKB brand hardshell cases whose case is damaged and cannot be repaired with field replaceable parts may request a Return Authorization Number and instructions on returning the case to us. Please do not send damaged cases to us without a Return Authorization Number. We will repair or replace the damaged case at no cost to you. Contact our Customer Service Department at customerservice@skbcases.com for instructions. We may request that you email us a photo of your case to help identify the exact model. Repair usually takes about two weeks from the time we receive your case. SKB Cases pays for return shipping.
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